Terms and Conditions
These terms and conditions form the basis on which you can visit us and our website. Please read them carefully as they contain important information.
General terms and conditions
This site is owned and operated by John Gammans Trading as Muse Design Studio of P.O Box 494, Exeter, EX1 9BY. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at info@musedesignstudio.co.ukor telephone us on 0845 055 7249.
1 The contract between us
Once an order has been received by us a quotation will be issued detailing the total amount due, this quotation will be valid for a period of 30 days. A 50% deposit is required to secure any order. In cases where the total order cost, excluding the cost of postage and packaging, is less than £50 payment will be requested in full. Once the deposit payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provided in your order form. We will then produce a complete set of stationery proofs for you. Proofs will not be prepared until the deposit payment has been received. Our acceptance of your order creates a legally binding contract between us.
Proofs will be sent by first class post (special delivery in the case of express service), PDF proof files will also be available upon request. Upon receipt of the proofs you must check them for error. Please sign the proofs, initialing any amendments and then return the signed proofs to Muse Design Studio along with any balance due. Proof reading is the responsibility of the client and by signing the proofs you are approving the content. Muse Design Studio accepts no responsibility for errors contained within the proofs once the proofs have been approved by the client.
2 Ownership of rights
All rights, including copyright, in this website and its contents is owned by Muse Design Studio. Any use of this website or its contents, including copying or storing it or them in whole or part is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose. The supply of samples is for the purpose of viewing and assessing our product by the customer and is not to be used for any other purpose. All rights are reserved; ANY reproduction of any of our designs even for personal use is strictly prohibited.
3 Copyright permission
Muse Design Studio accept no responsibility for obtaining permission from copyright holders for any literary works, such as hymns, poems and or quotations used within the content of any stationery items produced. This is the sole responsibility of the client. Please note that copyright is the author's life plus 70 years, All effort must be made by the client to ensure that any copyright permission is obtained.
4 Accuracy of content
We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only.
5 Damage to your computer
We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
6 Availability
All orders are subject to acceptance and availability. If the Goods you have ordered are not available, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available, to replace the item or to cancel your order.
7 Ordering errors
You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process. If an order error is made you must notify us by email or phone immediately, failure to do so may result in an incorrect order being processed.
8 Price
The prices payable for goods that you order are as set out in our website. All prices are correct at the time of entering information.
Wherever it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, offer to sell you the goods of the specification and description at the price stated in the email and will state the period for which the offer or the price remains valid.
9 Payment terms
We will require payment as stated in clause 1 upon receipt of your order. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from your account then we can cancel the contract and or suspend any further deliveries to you. This does not affect any other rights we may have.
10 Delivery charges
Delivery charges vary according to the quantity of items ordered and will vary from the stated price if we are required to deliver outside of the U.K.
11 Delivery
11.1 Our delivery charges are set out in our pricelist in our website.
11.2 You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations.
11.3 Please note that our U.K delivery service only applies to addresses within the United Kingdom, excluding the Isle of Wight, the Isle of Man, the Scottish Isles, parts of Scotland, Northern Ireland and the Channel Isles.
11.4 Please note that international deliveries will be charged for accordingly and that any taxes due upon the goods sent is the responsibility for the customer
11.5 We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.
11.6 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
12. Risk and ownership
Risk of damage to or loss of the goods passes to you at the time of delivery to you, or if you fail to take delivery at the agreed time, the time when we tried to deliver. You will only own the goods once they have been successfully delivered and when we have received cleared payment in full. Goods supplied are not for resale.
13. Acknowledgement of your order
You will need to provide us with your e-mail address and we will notify you by e-mail as soon as possible to confirm receipt of your order and e-mail you again to confirm details.
14. Cancellation rights
14.1 Under the Distance Selling Regulations your right to cancel within seven days of receipt of your goods does not apply to stationery items as all stationery is made to order and personalized.
14.2 If you wish to cancel the contract before we have started to prepare your proofs then we will return any deposit made to us by you minus an administration charge of £15.00. In the event that you cancel the contract after proof preparation has been made but before the production of your order, the 50% deposit will be retained to cover cost and loses.
14.3 Once you have notified us that you are canceling your contract, any sum debited to us that is due to be returned in accordance with clause 14.2 will be re-credited to your account as soon as possible.
15 Cancellation by us
15.1 We reserve the right to cancel the contract between us if:
15.2 We no longer supply the design that you have ordered.
15.3 We do not deliver to your area; or
15.4 One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
15.5 If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order.
16 Liability
16.1 If you do not receive goods ordered by you within 14 days of the date on which we have stated to be the delivery date, we will have no liability to you unless you notify us in writing at our contact address of the problem. (unless this is not reasonably practicable).
If you notify a problem to us under this condition, our only obligation will be, at your option:
16.2 to make good any shortage or non-delivery;
16.3 to replace or repair any goods that are damaged or defective; or
16.4 to refund to you the amount paid by you for the goods in question in whatever way we choose.
16.5 Both parties shall only be liable under this contract for losses, which are a reasonably foreseeable consequence of the relevant breach of contract
16.6 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
16.7 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
17 Notices
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and either sent to our contact address at, Muse Design Studio, P.O Box 494, Exeter, EX1 9BY or to our email address at info@musedesignstudio.co.uk and all notices from us to you will be displayed on our website or sent to you by email.
18 Changes to legal notices
We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.
19 Law, jurisdiction and language
This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.
20 Invalidity
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
21 Privacy
You acknowledge and agree to be bound by the terms of our privacy policy.
22 Third party rights
Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.
PRIVACY STATEMENT
We, Muse Design Studio are committed to protecting the privacy of anyone using our site and the confidentiality of any information that you provide us with. The purpose of this statement is to set out how we use any personal information that we may obtain from you.
Data Protection Act 1988
We are registered under the Data Protection Act and comply with the Act in all our dealings with your personal data.
Use and collection of personal information
In general you can visit our website without telling us who you are and without revealing any information about yourself. If, however, you use our site you will need to register and you will be asked to provide certain information such as your contact details. We will store this data and hold it on computer or otherwise.
We may use information that you provide:
(a) To register you with our website and to administer it.
(b) For assessment and analysis e.g. marketing, customer and product analysis, to enable us to review, develop and improve our services.
Cookies
There is a technology called “cookies” which may be used by us to provide you with, for example, customised information from our website. A cookie is an element of data that a website can send to your browser which may then store it on your system. If you wish, you can usually adjust your browser so that your computer does not accept cookies. Please remember cookies do not contain confidential information such as your home address, telephone number or credit card details. We do not exchange cookies with any third party websites or external data suppliers.
Security
We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or wilful default.
General
You have the right to see personal data (as defined under the Data Protection Act) that we keep about you upon receipt of a written request and payment of a fee of £10. Any request should be sent to:
Muse Design Studio, P.O Box 494, Exeter, EX1 9BY
